FAQ's

Pricing & Bookings

Why do I need to pay a deposit when booking?

A deposit is required to secure your appointment and will be applied toward your treatment on the day of your visit. As a small business, each booking is carefully reserved, and once that appointment is held for you, we may need to turn other clients away. Thank you for your understanding that deposits are non-refundable for late cancellations or missed appointments, in accordance with our cancellation policy.

How can I book an appointment?

You can schedule online through our website's booking system, or contact us directly via phone, email or social media. During booking, you can select your preferred treatment, date, and time. We recommend booking in advance to secure your desired slot.

Do you offer packages?

Yes. We offer curated treatment packages designed to deliver optimal, long-term results while providing value. Packages can also be tailored to your skin goals, and may include a series of treatments such as skin needling, chemical peels with LED. For more information or personalised recommendations, please get in touch with us or visit our booking page.

General Questions

What type of skin treatments do you offer?

At Basal Beauty, we offer a range of advanced, results-driven treatments designed to restore, strengthen, and enhance your skin's natural health. Our services include customised peels, skin needling, Fusion Mesotherapy, LED light therapy, and targeted treatments tailored to your unique skin concerns. Each treatment is thoughtfully curated to deliver visible results.

How do I know what treatment is right for me?

During your first visit, we begin with a detailed skin analysis to assess your skin type, condition, and goals. From there, we curate a personalised treatment plan tailored to your specific needs. Whether you're looking to target acne, scarring, or overall skin health, we'll guide you toward the treatment that will deliver the best results for your skin. 

Can I wear makeup after my treatment?

We recommend avoiding makeup for at least 24-48 hours after your treatment to allow your skin to heal and absorb the full benefits. Your skin may be more sensitive during this time, and keeping it clean helps prevent congestion or irritation. if needed, mineral or breathable makeup an be used once any redness subsides.

 

Treatment Specific

What should I do before my appointment?

To ensure the best results, avoid active ingredients such as retinol, AHAs/BHAs, or exfoliants 7 days prior to your treatment. If you are currently using any prescribed skincare or have recent cosmetic procedures, please inform your therapist during your skin analysis.

What should I avoid after my treatment?

After your treatment, its important to give your skin time to recover. We recommend avoiding saunas, swimming pools, and strenuous exercise for at least 48 hours. Avoiding direct sun exposure for 2 weeks. Skip active skincare ingredients such as retinol, AHAs/BHAs, or exfoliants for 7 days. Avoid scrubbing, picking or rubbing the skin, as this can lead to scarring. Always follow the personalised aftercare advice provided by your therapist for the best results.

How many sessions will I need?

The number of sessions varies depending on your skin goals, concerns, and how your skin responds to the treatment. During your skin analysis, we'll assess your skin and create a personalised treatment plan outlining how many sessions are recommended to achieve optimal results.